Terms and Conditions


1. For the sale and delivery of our goods exclusively these contractual conditions apply.
2. Prices
The price list valid on the day of the order applies. All prices include the current value-added tax. Errors and misprints are reserved. After the publication of a new price list all previous prices will be invalid.
3. Minimum order value
See current price list.
4. Delivery time
We strive to carry out your orders as soon as possible. We ship the goods within 3 working days after receipt of the order.
The delivery of our goods takes place by courier service or post office.
Standard delivery (Delivery only within Germany) Delivery period: 3-4 business days
With today's payment of € 7.50
Standard Shipping EU (Without Islands)
Delivery time: 5-6 business days
With today's payment € 17,50
Delivery to Swizterland € 39,00
Pickup (only by appointment), free of charge.
5. Purchase order
Your order can be sent by post, telephone, internet or fax. We expressly reserve the right to accept your order. Acceptance is by written confirmation or by delivery of the ordered goods.
6. Payment may be made by:
- direct debit (only in Germany)
- advance transfer (a copy of the stamped transfer medium must be enclosed with the order)
- cash on delivery - additional costs of € 8,00 charged by the customer.
- PayPal to neomed-robin@t-online.de
Our bank account is:
IBAN: DE13 23050101 0001014505

7. Payment delay
In the event of a delay in payment (from the first reminder) we have to charge you reminder fees in the amount of 5.00 EUR. An additional fee of 15.00 EUR will be charged for each case of the reloading.
8. Revocation right
Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are all natural persons who conclude a legal transaction for purposes which cannot be attributed primarily to their commercial or independent activities.
You have the right to revoke this contract within a period of fourteen days without giving reasons.
The period of revocation shall be fourteen days from the day on which you or a third party you designate who is not the carrier takes possession of the goods.
In order to exercise your right of revocation, you must inform us (Neomed Pharma GmbH, Moltkestr. 38, 23564 Lübeck, Tel. 0451 795024, Fax 0451 792895, E-Mail: info@neomed-pharma.com) Mail, fax or e-mail) about your decision to revoke this agreement. You can use the enclosed sample revocation form, but this is not mandatory.
In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
9. Consequences of the revocation
If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment you used in the original transaction, unless otherwise expressly agreed; In no case will you be charged for these repayment fees. We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.
You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the deadline of 14 days. They bear the immediate cost of returning the goods. They shall only be liable for any loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

Revocation instruction
If you want to revoke the contract, please fill out this form and return it. Also separately for download.

- At:
Neomed Pharma GmbH
Moltkestr. 38
23564 Lübeck, Germany
Fax: 0451 792895
E-mail: info@neomed-pharma.com

- I / we (*) hereby revoke the contract for the purchase of the following goods concluded by me / us (*):
- Ordered on
- Received at
- name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) – only in written form
- Date
(*) Delete as appropriate

10. Cost-benefit agreement
If you use your right of revocation, you have to pay the regular costs of the return if the delivered product corresponds to the ordered and if the price of the returned item does not exceed an amount of 40 euros or if you at a higher price of the thing at the time of the Have not yet rendered the consideration or a contractually agreed partial payment. Otherwise, the return is free of charge.
11. Shipping Damage
Are immediately with the delivering agent
(E.g., UPS) upon receipt.
12. Warranty
The goods you received must be checked by you immediately upon receipt for integrity and completeness. Complaints are to be reported immediately to us within 5 days after receipt of the goods in writing. In the case of justified complaints, you are entitled to demand supplementary performance within the meaning of the Civil Code. Unless otherwise stipulated by the law, any claim for damages shall be limited to the difference between the purchase price and the value of the defective goods.
13. Reservation of proprietary rights
The delivered goods remain the property of the company Neomed Pharma GmbH up to the complete payment of all claims.
14. Force majeure
If our obligation to deliver is void, we should be prevented from doing so by force majeure or other circumstances not caused by us without a liability for compensation. Force majeure also includes delays in self-sufficiency, operational disturbances, transport impairments and any form of labor. After setting a reasonable deadline, you are entitled to withdraw your order.
15. Jurisdiction and place of performance, applicable law
If the customer is not a consumer, Lübeck is the exclusive place of jurisdiction. The place of performance for all payments is Lübeck. For all contractual, non-contractual and other claims, German law shall be deemed to be agreed upon, as far as mandatory national or international law does not conflict.
16. Delivery to UK (Algifol™):
MJP SUPPLIES, Rose Villa Farm, Gipsy Lane, Gedney, Spalding, Lincs PE120AZ.
Marcus Palmer
Mobile: 07702 293727
E-Mail: marcus@mjpsupplies.co.uk
Website: www.mjpsupplies.co.uk

17. Delivery to Switzerland (horse products)
Please contact:
HORSANA Shipping and Advice
Mailbox 117
CH - 8307 Effretikon
Phone: 01 995 68 88
Fax: 01 995 68 87
Web: www.horsana.ch
E-mail: horsana@bluewin.ch
18. Delivery to Austria (horse products)
Please contact:
SOLAN Power feed
Schmalwieser GmbH & Co KG
A-4672 Bachmanning
Phone: 0 77 35/70 70-0
Fax: 0 77 35/70 70-16
Web: www.solan.at
E-mail: solan@solan.at
19. Delivery to France (Algifol™)
Please contact:
Jean-Michel Labbe
52 rue Pasteur
F - 59490 Somain
Tel. 0033 6 52924953
Email: jeanmichel.labbe@gazoneo.fr

20. Delivery to Martinique, Guadeloupe & Guyane (Algifol™, Nutripferd™, Nutrisam™):
Agrobio Antilles
Eddy Edmond
Quartier Jossaud
97211 Rivière-Pilote
Tel. ++33 6 96 29 81 72
Web: www.agrobio-antilles.com
Email: agrobio.antilles@gmail.com

21. Delivery to Scandinavia
Please contact:
Horze Sydjylland
Stubbæk Bygade
DK - 6200 Aabenraa
Tel. 0045 73 62 35 55/20287441
Email: Sydjylland@horze.com
22. Orders from other countries, please contact us:
Neomed Pharma GmbH
Moltkestrasse 38
23564 Lübeck
Phone: 0049 451 795024
Fax: 0049 451 792895
Web: www.nutripferd.com
E-mail: neomed-robin@t-online.de

23. Operator information
Neomed Pharma GmbH
Moltkestrasse 38
23564 Lübeck, Germany
Managing Director: Mr. Ingo Iven
Tel. 0451 795024
Fax 0451 792895
Web: www.nutripferd.com
E-mail: neomed-robin@t-online.de